Frequently Asked Questions

Where do we source our milk from 

We get fresh milk delivered each day from Cottswold Dairys in Tewksbury, To find out more click here https://www.cotteswold-dairy.co.uk/

How do I set up a delivery 

Simple… You can place a standing order online  Call our office on 07771892658 or e mail us enquiries@milk-company.co.uk and we will take your details and your order and set you up for you new delivery. 

Do I have to pay by cash can I pay by cheque

Yes of course, a lot of our customers pay by cheque, simply leave a completed cheque out for your milkman to collect on your next delivery day...Don't forget your name and address on the back!

You can also pay by bacs transfer into our bank account 

Office Opening Hours 

The office hours are Monday to Friday 8am to 4pm, Saturday 8am to 12.00pm, You can by all means leave a message by e mail text or what's app but these will be dealt with on the next working day,

The office is CLOSED on Sundays and Bank Holiday's although we deliver as normal on the bank holidays except Christmas Day , Bosing day and New Years Day This may be subject to change but we will  always inform you of any change. 

Do you deliver to offices business's and semi retail 

Yes we can set an account for any local business. 

How often do i need to pay

Weekly or Monthly your preference 

What do i do with my empty glass bottles

Rinse them out and leave out for your milkman to collect they then get returned to be washed and sterlized and then re used! 

What days of the week do you deliver 

We deliver Mon-Sat but most of our milkman deliver 3 times a week such as Mon - Weds -Fri or Tues – Thurs- Sat,  it depends on the individual area, please enquire what days are available for your area

Can I change my order at anytime

Yes of course,  you can change your order up or down anytime you wish, Just call email text or what's app to the details on our contact page and we will amend your order accordingly

Please note our opening hours as any amendments out of office hours will not be actioned until our next working day. 

What time can I expect my delivery

99% of all our deliveries are made by 7.30am